Introduction and general principles
Confidentiality is an essential principle, and applies to each individual who makes contact with the organisation.
CTiC also respects the confidentiality of its supporters and donors, its staff and volunteers and, where relevant, the professionals it works alongside.
Confidentiality means that CTiC restricts access to information about individuals. It defines who needs access, to which information, for which purposes, and takes steps to ensure that those boundaries are respected.
Confidential information is shared only with consent.
Paperwork is accessible only by staff and volunteers who are involved in service delivery and others who have been specifically authorised.
Personal information about service users may be disclosed with the consent of the individual concerned, and CTiC works with service users to gain their consent whenever possible when a disclosure appears appropriate.
In all cases the recipient(s) of the information and the reasons for the disclosure are documented. Where possible the individual is informed that the disclosure is to be made, unless there is a good reason for not doing so.
Any member of staff or volunteer who inadvertently breaches confidentiality or who becomes aware of a confidentiality breach must report it as soon as possible their line manager.
All service users are told that CTiC’s services are confidential at an early stage in their contact with CTiC, with an indication of the circumstances in which confidentiality may not be respected. A summary of CTiC’s confidentiality policy is made available to service users on the web site and by request.
Donors and supporters
The database where donor and supporter information is recorded has restricted access.
Financial information about donors and supporters is held and processed only by the Treasurer and CTiC Officers. No other teams are given access to this financial information.
Staff, volunteers and trustees
Staff, volunteer and trustee records are confidential and shared only on a need to know basis. This includes reasons for absence and other sensitive data. A contractual obligation to maintain confidentiality is included in the contracts of all staff employed by CTiC.
Approved by CTiC Executive 16 May 2017